What sizes do you offer?
We offer a wide range of sizes to accommodate different foot shapes and sizes. Our sizes typically range from [size range].
How do I know my shoe size?
We recommend using our size chart, which you can find on each product page. You can measure your foot length and use that measurement to determine the appropriate size.
What if the shoes don’t fit?
If your shoes don’t fit, don’t worry! We have a hassle-free return policy. You can return the shoes within [number of days] days of receiving them for a refund or exchange. Please make sure the shoes are in their original condition with all tags attached.
Do you offer international shipping?
Yes, we offer international shipping to many countries. You can check if we ship to your country and view shipping rates during the checkout process.
How long will it take to receive my order?
Shipping times vary depending on your location and the shipping method selected. Once your order is placed, you will receive a confirmation email with tracking information. You can track your order to get an estimated delivery date.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and sometimes other options like Apple Pay or Google Pay. You can select your preferred payment method at checkout.
Are your shoes ethically made?
Yes, we are committed to ethical sourcing and production practices. We work with manufacturers who adhere to fair labor standards and prioritize sustainable materials wherever possible.
Do you offer discounts or promotions?
Yes, we frequently offer discounts and promotions to our customers. You can sign up for our newsletter to receive exclusive offers and stay updated on the latest deals.
How do I care for my shoes?
Proper shoe care can extend the life of your shoes. We recommend cleaning your shoes regularly with a soft brush or cloth and using appropriate shoe care products for specific materials. Avoid exposing your shoes to extreme temperatures or harsh chemicals.
Can I cancel or change my order after it’s been placed?
Once an order is placed, it begins processing immediately to ensure prompt delivery. Therefore, we are unable to guarantee changes or cancellations. However, if you need assistance, please contact our customer service team, and we will do our best to accommodate your request.